Refund Policy for skynmobile.com
Last Updated: [Date]
1. Eligibility for Refunds
- Items must be returned within 30 days of delivery
- Products must be unused, in original condition with all packaging and tags
- Proof of purchase (order # or receipt) required
2. How to Request a Return
- Initiate your return at skynmobile.com/returns
- Package items securely in original packaging
- Ship using a trackable method (customer covers return shipping)
3. Refund Process
- Processing time: 7-10 business days after we receive your return
- Refund issued to original payment method
- Original shipping costs non-refundable
4. Non-Refundable Items
Cannot be returned:
- Downloadable software/products
- Personalized/customized items
- Products marked “Final Sale”
- Opened/unsealed electronics
5. Defective Products
For malfunctioning items:
- Contact us within 14 days of delivery
- Provide video/documentation of defect
- We’ll email a prepaid return label if approved
6. International Returns
Customers outside primary markets:
- Responsible for return shipping and customs
- Refunds processed in original currency
- May take 2-3 billing cycles to appear
7. Return Status
Track your return at: skynmobile.com/track-return